Refund policy

Free Returns within 100 Days from Delivery Date - Conditions

1. At Gremari, we offer the consumer the right to withdraw from the purchase contract within 100 days from the date of receipt of the goods.

2. The withdrawal from the contract may be made in any clear and unambiguous form – in writing to the seller’s registered address, electronically to the email address contact@gremari.com, via the chat available on the website, or through the contact form. For the customer’s convenience, a sample withdrawal form is available (https://gremari.com/pages/downloads), although its use is not mandatory. To meet the withdrawal deadline, it is sufficient to send the withdrawal notice before the expiry of the period.

3. If multiple products were purchased in a single order, the customer may withdraw from the contract either with respect to the entire order or only in relation to individual products. Withdrawal from the purchase of products that form a set or a complete package is only possible as a whole (for example jewelry set, a set of 2 wedding rings, a pair of earrings).

4. By effectively withdrawing from the purchase contract, the contract is considered null and void from the outset. The customer is obliged to return the goods to the seller without undue delay, no later than 14 days from the date of notification of withdrawal. The costs of returning the goods are borne by the seller. Goods must be returned using the return label provided by the seller. The customer is required to properly secure the goods, stick a return-label on the package and deliver it to the nearest pick-up point of the company appointed by the seller.

5. The seller has the right to withhold the refund until the returned goods have been received or until the customer provides proof of dispatch of the goods, whichever occurs first.

6. After receiving the returned goods, the seller will refund the customer the amount paid, including the price of the goods and standard delivery costs, using the same payment method that was used for the original transaction, via Shopify Payments, no later than 14 calendar days from the date of receipt of the returned shipment. In the event of withdrawal from the contract, the seller refunds delivery costs only up to the amount of the cheapest delivery option offered.

7. If the returned goods show signs of use exceeding what is necessary to become familiar with their nature and functionality, the seller is entitled to reduce the refunded amount by a value corresponding to the wear or damage of the product.

8. If the withdrawal occurs after the expiry of the above-mentioned period, the seller is entitled to send the goods back to the customer at the customer’s expense.

9. The right to withdraw from the contract does not apply if the subject of the contract are goods modified according to the customer’s individual requirements or goods made to measure for the customer’s personal needs (e.g. engraved products, rings with altered sizes, or wedding rings, which are always custom-made on order).